Effective Date: 10^th October 2024

Kalorie Urja Grid values the privacy of its customers and is committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website and services.

1. Information We Collect

We collect the following types of information from you when you interact with our platform:

1. Personal Information

• Name
• Email Address
• Phone Number
• Shipping/Billing Address
• Payment Information (Credit/Debit card details are securely handled by our payment gateway partners)

1. Non-Personal Information

• IP Address
• Browser Information
• Cookies and Tracking Technologies
• Usage Data (such as pages visited, time spent on the site, etc.)

1. Transaction Information

• Details related to your purchases, such as order history, payment method, and delivery information.

2. How We Use Your Information

We use your data for the following purposes:

• To process orders: Your personal information is used to complete transactions, ship products, and handle payments.
• To provide customer service: We may use your contact details to respond to queries or address issues related to your orders.
• To improve our services: Usage data and feedback help us enhance our website’s performance and user experience.
• To send updates and promotions: We may send newsletters, promotional emails, and updates related to our products or services, but only if you have opted in.
• For legal obligations: In cases where we need to comply with regulatory requirements or respond to legal requests.

3. How We Protect Your Information

We use various security measures to safeguard your personal information:

• Encryption: Sensitive data such as payment details are encrypted and transmitted securely via SSL (Secure Socket Layer) technology.
• Access Control: Only authorized personnel have access to your personal information, and this access is limited to purposes directly related to order processing and customer service.
• Data Storage: We store your data on secure servers and use firewalls to protect it from unauthorized access.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party service providers such as payment processors, logistics partners, and marketing platforms that assist us in running our business.
• Legal Authorities: If required by law, we may disclose your personal information to government or legal authorities to comply with legal obligations.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on UrjaGrid.in. Cookies help us understand your preferences, remember your shopping cart, and provide a more personalized experience.

Types of Cookies Used:

• • Essential Cookies: Necessary for the website to function.
  • Performance Cookies: Help us analyze how you interact with our site.
  • Marketing Cookies: Used to display relevant ads based on your interests.

You can manage or disable cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to such external sites, and we are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

7. Your Rights

You have the following rights concerning your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct any inaccurate information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (such as completing ongoing transactions or complying with legal obligations).
• Opt-Out: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. Once your information is no longer needed, we will securely delete or anonymize it.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly. It is your responsibility to review this Privacy Policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]
Phone: [8118050990]
Address: POSITRIX POWER PVT. LTD,PLOT NO-266,2^ND FLOOR,KBS BUILDING,GOBIND PRASAD, BOMIKHAL,BHUBANESWAR-751 010,ODISHA.